Arwel's Agri Services

Privacy Policy


We are committed to protecting the privacy and confidentiality of the information you provide us. Please read this Policy carefully to understand how we use and process your personal data. For the purposes of data protection laws, we are the data controller of your personal data. Any queries or requests regarding how we use your information should be addressed to:

Data Compliance Controller
Arwel’s Agri Services Ltd
SA19 8DS

Collection of Personal Data

When you visit our website, receive products or services from us, or we send marketing communications to you, we may collect and process the following data about you:

Information that you give to us

You may give us personal information including your name, company or business name and contact details such as address(es), telephone number(s), email address(es), fax number(s) and VAT registration. You are not under any obligation to provide any this information, however, if you withhold requested information, we may not be able to provide certain services to you.

Information we collect about you

We automatically collect basic technical information from all visitors to the website through our automatic data collection tools, which may include cookies and other commonly used technologies. These tools collect certain standard information that your browser sends to the website such as your browser type and language, access times, and the address of the site from which you came to the website. They may also collect information about your Internet Protocol (“IP”) address, or click stream data within our website (i.e. the actions taken in connection with the website). This information helps us improve the functionality of the website.

Information we receive from other sources

We work with third parties such as subcontractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers and credit reference agencies, and may receive information about you from them.

Use of your Personal Data

The personal data you give us may be necessary where we have a legitimate interest to carry out the following purposes:

• to contact you and to respond to your requests and enquiries; • to deliver goods and services to you;
• for business administration;
• to improve and personalise your use of our website; and
• for fraud prevention and detection and to comply with applicable laws, regulations or codes of practice.

You have no right to object to the processing of your personal data where that processing is carried out for our legitimate interest. We may also contact you to tell you about products and services offered by us which we believe may interest you (see the section on Marketing below).

Sharing your Personal Data

We may use selected third parties to provide us with services, such as technical support for information technology services, and companies for whom we distribute and support products, who may have access to your personal data. All service providers are permitted to use data only for the purpose of performing services on our behalf.

Similarly, we may share your personal data as required by law to protect our rights and property, or the rights, property or safety of others, including advisers, law enforcement agencies, judicial and regulatory authorities.

To help us make credit decisions about you, we may search the files of credit reference agencies who will record any credit searches on your file and/or those of your principal directors/shareholders where relevant. We may also disclose details of how you conduct your account to such agencies. This information will be used by other credit agencies for making credit decisions.

International Transfers of your Personal Data

The information you give us may be accessed by our staff, and third parties based inside and occasionally outside of the European Economic Area (EEA), where necessary to fulfil and deliver orders, or to communicate with you. Those parties process information, fulfil and deliver orders, process credit or debit card payments and provide support services on our behalf. By submitting your personal data, you agree to this transfer, storing or processing.

Security of your Personal Data

The security of your personal data is important to us. We take reasonable steps, consistent with generally accepted industry standards, to protect the personal data from loss, misuse and unauthorised access, disclosure, alteration and destruction. We retain your personal information in line with our data retention policy, which is available on request. In general, data is held for 7 years from the last point of contact to support our legal and regulatory requirements. If you object to this retention, please contact us using the details provided above.

Your Rights

If you are located in Europe, you have certain rights under data protection laws including, the right

• request access to and rectification or erasure of your personal data;
• obtain restriction of processing or to object to the processing of your personal data; and
• ask for a copy of your personal data to be provided to you, or a third party, in a digital format.

All such requests should be made to the Data Compliance Controller who can be contacted via the address above.

You also have the right to lodge a complaint about the processing of your personal data with your local data protection authority. In the UK, this is the Information Commissioner’s Office


Cookies are small sometimes encrypted text files that are stored on your computer by websites that you visit. Cookies enable us to monitor website traffic and to personalise the content of our website to your requirements. This makes it easier for you to use the site during future visits and allows us to improve our website. You may disable the use of cookies in your internet browser but this may limit your access to our website or adversely affect your use of features or functions on certain web pages on it. To find out more, please visit


We may contact you periodically by email, post and/or telephone to provide information regarding products, services, events and content that may be of interest to you unless you advise us that you do not wish to receive marketing or market research communications from us. If applicable law requires that we receive your consent before we send you certain types of marketing communications, we will only send you those types of communications after receiving your consent. If you wish to stop receiving marketing or market research communications from us, you can unsubscribe via the link at the bottom of the relevant marketing email or contact us directly at any time.